How we handle your personal information.

Effective date: June 26, 2026

Katy Dent Repair ("Katy Dent Repair," "KDR," "we," "us," or "our") operates this website and provides vehicle hail-damage repair, paintless dent repair, estimate assistance, and related customer service. This Privacy Policy applies to information collected through katydentrepair.com, our website forms, and related communications that reference this policy.

1. Information we collect

Information you provide

When you request an estimate, contact us, or communicate with us, we may collect:

• Name, telephone number, email address, ZIP code, and preferred contact method.
• Vehicle year, make, model, condition, hail-damage details, and repair-related information.
• Insurance status and information you choose to provide for estimate or claim coordination.
• Messages, appointment requests, referral source, and other information submitted to us.
• Optional vehicle photographs and information contained in those files, which may include a license plate, surroundings, people, or file metadata.
• Reviews, feedback, or social-media content you authorize us to display.

Please do not upload driver's licenses, Social Security numbers, payment-card information, medical records, account passwords, or other highly sensitive documents through the estimate form.

Information collected automatically

When you use the website, our systems and service providers may automatically collect technical information such as your Internet Protocol address, browser and device type, operating system, pages viewed, referring page, date and time, approximate location derived from an IP address, campaign or referral parameters, error logs, and security-related activity.

Information from other sources

We may receive information from an insurer, repair partner, referral source, advertising or analytics provider, social-media platform, or other party when you authorize the disclosure, request that we coordinate with that party, or interact with our business through that service.

2. How we use information

We may use personal information to:

• Respond to estimate requests and customer inquiries.
• Inspect damage, evaluate repair options, schedule appointments, and provide services.
• Communicate by telephone, text message, or email about your request, appointment, repair, or customer-service matter.
• Coordinate estimates, supplements, claims, rentals, parts, or repairs with insurers and service partners when requested or authorized.
• Operate, maintain, troubleshoot, secure, and improve the website and forms.
• Measure website traffic, referral sources, advertising performance, and service demand.
• Prevent spam, fraud, misuse, security incidents, and unlawful activity.
• Maintain business records, enforce agreements, resolve disputes, and comply with legal obligations.

3. Telephone, text, and email communications

When you provide contact information in connection with an estimate or service request, you authorize us to respond using the contact method you selected or another reasonable method related to that request. We do not treat a service-request consent as consent to unrelated recurring marketing messages. Message and data rates may apply to text messages. You may ask us to stop nonessential text or email communications at any time.

Mobile opt-in information and consent records are not sold or disclosed to third parties for their own marketing. We may provide this information to communications vendors solely to deliver messages on our behalf or as otherwise required by law.

4. Cookies, analytics, and advertising technologies

We may use cookies, local storage, pixels, tags, and similar technologies for website operation, security, analytics, attribution, and—if enabled—advertising measurement. These technologies may collect device identifiers, browser information, pages viewed, interactions, referral information, and approximate location.

You can control many cookies through your browser settings. Blocking some technologies may affect website functionality. Where applicable law requires consent or an opt-out mechanism, we will provide the required choice before using the relevant technology.

We do not currently sell personal information for money, and we do not currently use personal information for cross-context behavioral advertising. Before activating any technology that would legally constitute a sale, sharing, or targeted advertising, we will update this policy and provide any legally required notice and opt-out controls. Where required by applicable law and technically supported, we will process recognized universal opt-out signals such as Global Privacy Control.

5. How we disclose information

We may disclose personal information to the following categories of recipients:

• Website and technology providers that provide hosting, databases, file storage, cybersecurity, spam prevention, analytics, communications, backup, and technical support.
• Insurers and repair-related partners when you request or authorize coordination related to an estimate, claim, supplement, rental, part, or repair.
• Professional advisers such as attorneys, accountants, insurers, or consultants when reasonably necessary.
• Government, regulatory, or law-enforcement authorities when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A successor organization in connection with a merger, acquisition, financing, reorganization, bankruptcy, or transfer of all or part of the business, subject to applicable law.
• Other parties at your direction or with your consent.

Service providers are permitted to process information only for authorized business purposes and are expected to protect it appropriately.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention periods depend on whether an inquiry becomes a customer relationship, whether a repair or warranty remains active, and whether records are needed for insurance, accounting, tax, security, dispute-resolution, or legal purposes. When information is no longer reasonably necessary, we take steps to delete, deidentify, or securely dispose of it.

7. Data security

We use administrative, technical, and physical safeguards designed to protect personal information, including access restrictions, secure transmission, credential controls, service-provider controls, backups, and security monitoring appropriate to the nature of the information. No website, transmission, or storage system can be guaranteed to be completely secure. You should not send information through the website that is not necessary for your repair request.

8. Your privacy rights

Depending on where you live and the law that applies, you may have the right to:

• Confirm whether we process your personal information and request access to it.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Obtain a portable copy of certain personal information.
• Opt out of targeted advertising, the sale of personal information, or certain profiling.
• Withdraw consent where processing is based on consent.
• Appeal a decision we make about a privacy request.
• Exercise privacy rights without unlawful discrimination or retaliation.

To submit a privacy request, email contact@katydentrepair.com, call 832-278-2505, or write to:

Katy Dent Repair — Privacy Request
16530 Boss Gaston Rd B2
Sugar Land, TX 77498

Please describe the request and provide enough information for us to reasonably verify that you are the person concerned or an authorized agent. We will use information submitted with a privacy request only to verify and respond to the request. Where required by law, we will respond within the applicable period, generally no later than 45 days after receiving a verified request.

To appeal a denied request, contact us using one of the methods above and clearly label the request Privacy Appeal. Include the original request and the reason you believe the decision should be reconsidered.

9. Children's privacy

This website and our vehicle-repair services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information may contact us to request deletion.

10. Third-party websites and social media

The website may link to Google, Facebook, Instagram, YouTube, TikTok, insurers, map services, or other third-party websites. Those services operate under their own privacy policies and terms. We are not responsible for a third party's privacy practices merely because the website links to or embeds content from that service.

11. Changes to this policy

We may update this Privacy Policy as our services, technology, vendors, or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through an additional notice where appropriate.

12. Contact us

Questions about this Privacy Policy or our handling of personal information may be directed to:

Katy Dent Repair
16530 Boss Gaston Rd B2
Sugar Land, TX 77498
contact@katydentrepair.com
832-278-2505